Policies & Procedures

Turning Point Counseling & Consulting
Effective Date: 12.18.25

Turning Point Counseling & Consulting (“Turning Point,” “we,” “our”) is committed to protecting your privacy, setting clear expectations, and providing transparent information about how our services and website operate.

Notice of Privacy Practices (HIPAA)

Turning Point Counseling & Consulting is legally required to protect the privacy of your protected health information (PHI) and to provide you with this Notice describing our privacy practices.

How We Use and Disclose PHI

We may use or disclose PHI without written authorization for:

• Treatment – providing, coordinating, or managing mental health care

• Payment – billing insurance or other payers

• Health Care Operations – administrative, supervisory, and compliance activities

Secure Records & Client Portal

All clinical records, intake paperwork, billing information, and secure messaging are managed through TherapyNotes, a HIPAA-compliant electronic health record and client portal.

• Clinical information is not collected through this website

• Email, text, and voicemail are used only for scheduling or administrative purposes unless otherwise consented

• Third-party vendors used for clinical services are required to meet HIPAA standards

Disclosures Required by Law

We may disclose information as required by law, including situations involving risk of harm, abuse or neglect reporting, court orders, or public health requirements.

Your Rights

You have the right to:

• Access your records

• Request corrections

• Request restrictions or confidential communications

• Receive an accounting of disclosures

• Obtain a copy of this Notice

Requests must be submitted in writing through the secure client portal or by contacting our office.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

Turning Point Counseling & Consulting – Privacy Officer
757-347-8840
hello@turningpointva.com

You may also file a complaint with the U.S. Department of Health and Human Services. There will be no retaliation for filing a complaint.

Website Privacy Policy (Non-Clinical Information)

This website collects limited, non-clinical information when you:

• Submit a contact form

• Request information

• Subscribe to updates

Information collected may include your name, email address, phone number, and general inquiry details.

Use of Website Information

Website information is used solely to:

• Respond to inquiries

• Provide requested information

• Improve website functionality

Protected health information is not collected through this website.

Cookies & Analytics

This website may use cookies or analytics tools to understand site traffic and improve user experience. You may disable cookies through your browser settings.

Telehealth Privacy & Security Policy

Turning Point Counseling & Consulting offers telehealth services in accordance with state and federal laws.

• Telehealth sessions are conducted through HIPAA-compliant platforms integrated with TherapyNotes

• Clients are responsible for maintaining privacy during sessions (private location, secure internet)

• Clients must provide a current physical location and emergency contact when receiving telehealth services

Telehealth services are not appropriate for emergencies.

Electronic Communication Policy

To protect confidentiality:

• Clinical communication occurs exclusively through the secure TherapyNotes client portal

• Email and text messaging are used only for scheduling or administrative purposes

• These methods are not secure and should not be used to share sensitive or clinical information

Consent is required for any expanded electronic communication.

Fees, Billing, Cancellation & No-Show Policy (Summary)

• Fees vary by service and provider

• Insurance coverage is verified as a courtesy but is not guaranteed

• Clients are responsible for charges not covered by insurance

• Late cancellations or no-shows may result in a fee, as insurance typically does not reimburse missed appointments

Good Faith Estimates

Self-pay clients may request a Good Faith Estimate in accordance with the No Surprises Act.

Detailed policies are reviewed during intake and available through the client portal.

Coaching & Consulting Disclaimer

Turning Point Counseling & Consulting also provides coaching, consulting, training, and leadership development services.

These services:

• Are not psychotherapy or mental health treatment

• Do not involve diagnosis, treatment, or clinical assessment

• Are not covered by insurance

• Do not establish a therapist-client relationship

Participants seeking mental health treatment should contact a licensed mental health provider.

Emergency & Crisis Disclaimer

Turning Point Counseling & Consulting does not provide emergency services.

• This website and contact forms are not monitored 24/7

• If you are experiencing a mental health emergency:

  • Call 911

  • Call or text 988 (Suicide & Crisis Lifeline)

  • Go to the nearest emergency room

Terms of Use

The content on this website is provided for informational purposes only and does not constitute therapy, medical advice, or a therapeutic relationship.

• Use of this website does not establish a therapist-client relationship

• No guarantees are made regarding outcomes

• All content is the intellectual property of Turning Point Counseling & Consulting and may not be reproduced without permission

• This website is governed by the laws of the Commonwealth of Virginia

Accessibility Statement

Turning Point Counseling & Consulting is committed to providing an accessible website experience. If you experience difficulty accessing content or require accommodations, please contact our office and we will make reasonable efforts to assist.